To EA: Please, if a customer asks for the manual installer via support please just provide it. Copy this file to problematic machine and run it.Check for a file with the name like EAapp-12.0. (will depend on current build).Order by date modified, open most recent folder (after running the ea desktop installer).Install EA desktop in a different machine.Since then i formatted my machine and was able to re-install without issues but to any1 with the same problem: I installed EA desktop in another computer, figured out the temp folder it was downloading the actual installer (which i asked for with the support team but they denied providing me with), copied the installer to the machine with problems and ran it manually Installation was successful and i was able to run EA desktop normally after. Just to clarify here, support took too long and i solved this issue in a different way: And no, my username does not contain unicode characters. Just to clarify that i tried running as admin, removed anti-virus, downloaded a few more times, tried installing/running from different drives, nothing works. I000: EAXBA: GetEngineVariable(EAX_REPAIR): 0Īttached relevant logs to this thread (the 2 last ones for reference) I000: EAXBA: GetEngineVariable(VCRedist14X64InstalledVer): 3.0 I000: EAXBA: GetEngineVariable(VCRedist14X86InstalledVer): 3.0 I000: EAXBA: GetEngineVariable(VCRedist12X86InstalledVer): 4.0 ![]() I000: EAXBA: GetEngineVariable(VCRedist11X86InstalledVer): 0.0 I000: EAXBA: GetEngineVariable(VCRedist10X86InstalledVer): 9.0 A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (00000000) to Windows cannot verify the digital signature for this file. I000: EAXBA: Updating install status from The operation completed successfully. I000: EAXBA: OnError(errorType=BOOTSTRAPPER_ERROR_TYPE_ELEVATE, wzPackageId=(null), dwCode=577, wzError=(null), uiFlags=MB_OK | MB_DEFBUTTON1, cData=0, rgwzData=, nRecommendation=1) What do you expect to see? The installation ![]() What happens when the bug occurs? Process hangs and won't install Steps: How can we find the bug ourselves? Probably just run the installer ![]() How often does the bug occur? Every time (100%) Summarize your bug Running the EAappInstaller.exe does not install the application and it closes the UI but the process is still open in the background. Which client functionality are you experiencing this bug with? Application Installer Error Report ID (learn how to create an Error Report ID in the sticky post)
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